User Research

Task Modeling

Created two task models for Trulia, one for buyers and one for agents, and one for AgileMD on the tasks of medical students/residents/attendings.

IMG_4155
Agent model in progress
IMG_2959
Buyer model in progress
Buyer_Taskmodel
Snippet from buyer task model
buyers_lifecycle
Result of buyer affinity diagram session
AgileMD task model on the wall of the office
AgileMD task model on the wall of the office

Personas

AgileMD_personas
AgileMD persona in progress
trulia_persona
Trulia Persona – blurry to protect proprietary information

Other skills

Below is a list of user research skills that don’t have associated portfolio pieces.

  • Usability research – 7+ years of experience
  • Diary studies
  • Ethnographic work
  • User interviews
  • Concept studies
  • Rapid user testing
  • BUX benchmarking
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